ULTRAMETERS
Privacy policy
How Ultrameters handles website, account and smart-meter information.
Who this policy covers
This policy covers the Ultrameters website, unified system and consumer meter-registration features. Contact the Ultrameters team using the details below for privacy questions.
Meter registration data
Registration and service records may include your name, phone number, account identifier, service address, meter serial number and model, installation coordinates, readings, consumption history, available payment/balance information, and valve-command times and results. We use these records to link meters to authorized users, provide metering services and investigate security issues.
Precise meter location
When you register a meter, the app requests precise device location to record the meter’s installation position. It is stored with the meter record for registration verification and security checks associated with remote valve operation, including an opening request after payment. This is a record of the installation location, not a request to follow your movements in the background.
Your permission and choices
We explain this use before requesting location permission. You can decline or revoke permission in device settings. Registration or location-dependent valve authorization may then be unavailable; contact support to discuss verification. Revoking device permission does not erase a location already stored with a meter. You can request correction or deletion using the contact details below.
Sharing and planned government integration
Meter information is available to authorized service staff and providers where needed to operate the service. We plan to share the stored meter location and necessary registration or operation records with relevant government or utility systems for authorized verification and valve-operation requirements. This integration is planned; this notice does not state that government location transfers are currently active. Before activation, we will update the notice with the recipient, purpose and applicable basis. We may also disclose records where required by a valid legal obligation.
Retention and security
We retain account and meter records while needed to provide the service, resolve disputes and meet applicable record-keeping duties. After a deletion request, records that are no longer needed should be deleted or de-identified; any required retained records are restricted to their necessary purpose. Contact us for the retention period applicable to your meter or utility. We limit access to authorized personnel.
Access, correction and deletion
Contact us to request access, correct a meter’s registered location, withdraw optional consent, or request account and associated-data deletion. We may verify that you control the account or meter. Any necessary retained billing, security or legally required utility records and the reason for retaining them will be explained when handling your request.
Website data
The public showcase does not request your location and includes no advertising or analytics scripts. Hosting infrastructure may record IP addresses, requested URLs and technical request information for operation and security. The separate application uses session and security mechanisms needed for login.
Contact
Tashkent, Uzbekistan